Everything About The Whatsapp Business: How It Works And How To Use It In Your Organization

By Mike Reiss- Aug 15, 2022 205

You may have heard that WhatsApp is revolutionizing the business market. But if you’ve never heard of it, that’s fine. We will explain this to you in detail so that you are ready to apply it to your business and make them more profitable. 

WhatsApp Business is a tool created by WhatsApp and designed specifically for business. It enables customer service and sends important notifications quickly and efficiently. 

Launched in 2018, the app has proven to be a great success. Through this, the entrepreneur has the possibility to separate his personal account from the corporate account. There are also several more feature access, which we will still comment on in this post. 

Keep reading and we’ll explain everything about how the WhatsApp business works!


How does WhatsApp Business work?

If your question is what is WhatsApp business for and why it is worth having a business account, we will explain. 

Those of you who own a company, large, medium, or small, need to know the importance of maintaining a strong presence on WhatsApp. Especially when it comes to customer relationships. 

With the WhatsApp Business API, you will be able to reach your customers with more efficiency and perseverance. It is possible to have multiple agents, create chatbots, and do integration and automation authorized by WhatsApp Inc. 

In addition, users will know that they are working with a business account and you will be able to provide useful information about your business including location, branch, description, website, and email in their profile. 

Another great advantage of the tool is the option to define automatic messages. There are countless possibilities, limit your creativity! 

A good option is to set up a remote message, which will be sent when you can't reply - so users know when to expect a reply. Another suggestion is to create a presentation message, which will be the first impression of your company’s customers.


How to transform from WhatsApp to WhatsApp business?

First, it is important to understand that it is possible to use both WhatsApp Messenger and WhatsApp Business applications on the same device. But, each account must be associated with a different phone number, it is not possible to have more than one account with the same number. 

If you have a cell phone that has an input for two chips, just use each application connected to one chip. But, if your device has only one chip, you need to choose a version. 

A common concern for many is how to move a business from a standard account without losing all the data, contacts, and previous conversations. 

The tool allows you to migrate all your conversations from the old account to the new one, just perform the 7 steps: 

  1. Download WhatsApp Business app on Android or iOS system;
  2. Open the app;
  3. Tap agree and continue;
  4. Allow the app to access your contacts, photos, and files;
  5. Enter and verify your work phone number;
  6. Agree to transfer the phone number to WhatsApp Business;
  7. Click continue and enter the code you receive.


At the end of these steps, the app will start to restore the message backup, just wait a few minutes and that's it. You can enjoy the benefits of a new account without losing any of your important information. 

It's important to remember that before you start transferring to a new account, you must back up all your messages and files to Google Drive. Only then will you be able to transfer your data. Also, keep in mind that once done, your conversation history cannot be returned to WhatsApp Messenger.


How to use landline on WhatsApp Business?

One feature that is convenient for many companies is the ability to use landlines to create tool accounts. 

As we have said, it is not possible to use WhatsApp Business and WhatsApp Messenger versions with a single mobile number. But, by registering a commercial WhatsApp on the landline, it will be possible to use both applications on the same chip. 

To create an account using a landline in WhatsApp Business, follow the seven steps described in the previous topic, but with one difference: When verifying the number (Step 5) select Verification via connection, not via SMS. 

Keep in mind that after registering for the WhatsApp business, it will no longer be possible to change your company name. Therefore, extra care should be taken during the registration process.


Use WhatsApp Business features to market your company!

Now that you know how the WhatsApp business works and what its functions are, now is the time to learn how to use WhatsApp marketing techniques and attract customers. 

Increase your customer base participation by sending informative notifications

Send your customers the information they need to get it. For example, if you work in e-commerce, WhatsApp Business will update your customers about their order status via automated messaging. 

This way you will gain credibility and let your customers know that they can rely on your business for important information.


Gain credibility by answering questions and providing real-time support to your customers 

WhatsApp Business works on two or more mobile phones. So, with the help of Fameinfinity, you can use it efficiently. You can create a communication channel with your customers through integrated services with control, conversation history, and unlimited attendants. 

You will be able to choose between help by customer notifications, customer service, or chatbots. This way, he will get his doubts answered and his problems will be solved in a very short time and he will trust your company whenever he needs help.


Be present 24 hours a day for your customers

There is a growing demand for companies to serve and assist consumers seven days a week, 2 hours a week. And you can be available with the WhatsApp Business API! 

Create conversation streams through broadcast lists, chatbots, and auto-responders and use artificial intelligence to make your customers happy and satisfied. 

If you want to go deeper into the subject, we have prepared two articles with all the necessary information for you: WhatsApp sales and WhatsApp services! Rely on Fameinfinity, the official platform provider, to explore the full potential of WhatsApp business with API.


Why does your company need to use WhatsApp Business?

Today, the market is increasingly competitive, with businesses of all sizes and sectors relentlessly trying to sell more and better. The customer needs to be the center of an organization, especially when it comes to sales performance. There is no profit in simply selling and serving when the customer needs it. 

Sales and the final decision to win a relationship always depend on the customer. Thus, companies seeking to differentiate themselves in the market need to plan a better service and communication strategy. 

Think about the following situation: you need to buy a specific product, you contact the store via WhatsApp and you are not served the next day or just. Delay in response, of course, you will find products in other stores that serve quickly. Right? This happens to customers who are not served when needed. 

Surveys show that 61% of consumers say that a well-served product is more important than price or quality. Consumers stop buying from companies where they are offered less service and look to competitors for faster and more efficient service. Your company needs to come out because the market is increasingly competitive and able to sell more. 

For this reason, providing personalized and professional service on WhatsApp Business is a great option for businesses that need close and lasting relationships with their customers. 

With Fameinfinity's service solutions, it is possible in a few steps. Increase the level of communication of your company by creating sales through fast and efficient service. Learn more about our solutions. Don't fall behind in the competition, learn more about our service solutions and invest in communicating with your customers.