We'll immediately ask you a blank question: How is your relationship with your customers? Can you give each of them a great shopping experience?

If you want to improve your brand's royalty rate, it's time to adopt a relationship marketing strategy. This allows you to guarantee valuable and personalized experiences that will increase your income.

There are many studies highlighting the importance of customer retention. For example, a study on the impact of sales loyalty found that consumers have a + 40% chance of spending more when their shopping experience is personalized.

Simply put, the more connections they make and the more they want to buy from you, the more respectful they will be treated. Today we also talk about marketing psychology. This is why it is said that the customer must be at the center of the company's thinking. The more you focus on problem-solving and satisfaction needs, the more business results will grow ...

The Internet has opened people's access to the world to connect. But through relationship marketing, you will be able to build profitable relationships. 

What is meant by relationship marketing? 

When we talk about relationship marketing, we have a set of financial strategies that aim to build lasting relationships with customers.

The buyer's experience includes the method of evaluation and personalization from the moment they come in contact with the company until the time of purchase. 

Relationship marketing is not about personal sales transactions. But it is the desire to make every customer happy to build a long-term relationship that is great for making your business successful. 

This is a more demanding job that takes time, but why is it more desirable than transaction marketing? 

The truth is, a loyal customer becomes more profitable over time. Also, you can adjust the cost of its acquisition over time, increase the customer's lifetime value, and maximize the same relationship. 

Relationship marketing strategies 

To build a true relationship with your customers you need to be able to enter their daily lives and stimulate their feelings. 

In short, you have to be present in their lives, make sensitive connections but not exaggerate otherwise it will be irresistible. This is probably the hardest part. 

How do you keep in touch and be satisfied with the customers on the other side? 

First, you need to know your customers, to find out who you are targeting, consider their interests, aspirations, and needs. If you know what they want and what they're interested in, it's easy to understand what kind of communication should be sent and what it offers. 

Your goal is to pleasantly surprise, create satisfaction, be remembered, and, with your communications, stimulate reactions like “That's right! That's just what we need ”or“ Yes, We can't wait to try it ”. 

How do you do it? 

Here are 4 strategies for doing relationship marketing. 

1. Provide personalized service 

The customer must be at the center of your thinking. 

This means you have to ask yourself if your own client cares for each step if they can choose it if it is beneficial for them. 

Remember to talk to people, not consumers, there is a big difference! 

To be able to apply relationship marketing you first need to change the way you think about your customers and then focus on how you will address them. 

If your only purpose is to sell, you will continue to see people only as wallets with legs and arms. Your real goal should be to understand what problems they want to solve, what their needs are, and find ways to best meet them. 

In this way, you will be able to provide a personalized experience based on the interests of your potential customers. 

The more they understand and welcome, the more they will want to do business with you. 

The shopping experience has become so important that they are willing to choose to rely on a brand that satisfies them, even if they have to pay a little more. 

This is your way of getting away from the bloody price fight that no winner has ever seen but only the activity that points to the downside. 

So, forget a lot of advertising where you are trying to talk to everyone. All you have to do is study your audience well, understand who might need your product or service and the structural communication structure. 

Adapt your language and verbal communication with the language you are addressing and provide services to help them directly when they need help.

2. Adopt an omnichannel approach 

The internet has given us a variety of channels through which you need to use them to connect with the high! 

You can't imagine where customers will find you when you need them. The truth is that when they feel the need for a product or service like yours, they don't remember you until you can remember them. 

People surf online in search engines and social media and that’s where you need to be. Don't rely on a single channel to get your contacts, but study a strategy that sees the use of different platforms. 

Research any social networks to reach your target audience frequently and then consider that there must be a dual level of personalization to reach them through specific contacts. You must respect the appropriate communication criteria for the channel you are using and the language and communication you are communicating with. 

This will make it easier for customers to communicate with you. You don't have to fight them to find out which communication channel they feel most comfortable with and use. 

In short, for these to come to you, you must first go to them and make yourself available.

So consider using: social media, email, chat, SMS, WhatsApp, Messenger, and much more. Reaching anywhere and from any device will give you an image that is accessible and open to the needs of your customers. 

3. Offer loyalty incentives and rewards 

What benefits do your customers have to qualify to be your customers? 

We know that the more time spent in a relationship, the more expectations there are and what should be given is that the magic ends after a while. 

Every relationship must grow because it dies slowly if it is stable. 

That's why you need to provide your customers with loyalty programs and targeted offers that always keep them interested in keeping in touch with their brand. 

Famous loyalty cards are a way to create a community and feel part of a group of people. Even better if this partnership includes tasting benefits such as personalized discounts, targeted offers, or benefits of loyalty received. 

So think about what you can offer your loyal customers more and more because even with small gestures you can get enough back. 

Showing attention and kindness to them encourages them to be interested in you and pay you for other purchases. 

Additionally, if a customer feels comfortable with you, they'll be happy to share their experience with their friends' circles. They will also want to join that community to share specific rewards with friends in real life 

4. Ask for feedback regularly

An important element for any relationship to work well is communication. 

Be aware that communication is not just about talking, much of its effectiveness comes from active listening. If you listen to your partner, you will understand what the problem is because he or she will tell you what you want, what is wrong, and more. 

In the case of the same customers. If you want to know what and where you want to improve for better results, you should ask what you should do. 

What do they want to see from your brand? What does he like about your product or service? Are they not completely satisfied? Do they want to get some communication on specific topics? 

This is information that they are happy to give you and is necessary for you to be able to continuously improve your relationship marketing strategy. Also, if you listen to them and really consider them, they will feel actively involved and involved with you and this will further increase their loyalty. 

How to focus on relationships to grow your business? 

Successful companies are those who understand that the key to growth lies in a lasting relationship with their customers. 

If you want your brand to follow the trend of positive development, you need to plan relationship marketing strategies. Build a strong foundation of loyal customers and nurture it day after day through practice. 

We do not deny that this is a job that gives it long-term maximum satisfaction. But the immediate positive change you notice is your sales and the way you do business. 

Remember that a kind gesture goes a long way when trying to bond with someone. So, stop expecting consumers to buy from you and start taking steps to understand how they make money. 

Below you will find an offer if you want to keep your customers engaged by using your strategies properly! 

Since you are interested in changing the way you do business, you can join FameNet. You can talk to one of our expert tutors, ask them any questions, and together we will determine how to facilitate your customer acquisition and retention process.

What are you waiting for? 

Don't let anyone else take advantage of your offer!